EncryptiaCare
Monitoring, maintenance and protection
We watch your systems so you do not have to
Already running a server, backups and a UPS? Encryptia Care keeps them updated, monitored and tested on a fixed monthly cycle, for one fixed price. Nothing to replace and nothing to buy.
Service catalog
Everything it takes to keep a system healthy
Eight services, delivered by engineers on a fixed cycle.
24/7 monitoring
Drives, volumes, temperature, UPS, services and backup jobs watched around the clock
Updates and patching
DSM, firmware and package updates planned, tested and applied in a monthly window
Backup oversight
Every backup job checked, failures investigated and fixed
Health check and report
A monthly summary and a quarterly health check of the whole system
Critical response, 24/7
An engineer picks up critical alerts at any hour, with a 1 hour response target
Restore tests
We restore real data every quarter to prove your backups actually work
Security hardening
A baseline review, closed gaps and a watch on new vulnerabilities
Review calls
A quarterly call with your team about capacity, risks and what to change
What we look after
The systems you already run
We start with Synology, and add other systems after a read-only audit.
Synology servers
DS and RS series running DSM, with expansion units
Backups
Hyper Backup, Snapshot Replication and Active Backup jobs
Power and UPS
Battery status, runtime and safe shutdown
Network and remote access
VPN, firewall rules and the ports you expose
How it works
From audit to a steady monthly cycle
No migration and no downtime. We begin by only looking.
Read-only audit
We review the system you already run, without changing anything, and send you a findings report.
Baseline
We set up monitoring, close the urgent gaps and agree maintenance windows with you.
Maintain
Updates, checks and backup oversight on a fixed monthly cycle.
Report
A clear report each month, and a call each quarter on Pro.
The rhythm
What happens, and when
A predictable calendar replaces surprises.
Daily
Automated monitoring of every component, alerts reviewed
Weekly
Backup jobs and storage health checked by an engineer
Monthly
Maintenance window with updates, then your report
Quarterly
Health check, plus restore test and review call on Pro
Care plans
One price per system
A system is one Synology server with its expansion units, UPS and backup jobs. Payment opens on a secure PayPal page.
Cancel at any time. Your systems and data always stay yours.
Basic and Pro
See the difference
| Basic | Pro | |
|---|---|---|
| Coverage hours | Alerts 24/7, people in business hours | 24/7 for critical alerts |
| Response target | Next business day | 1 hour for critical, same business day for others |
| Support requests | 4 per month | Unlimited, fair use |
| Restore tests | Not included | Every quarter |
| Security hardening | Standard preset | Baseline, review and vulnerability watch |
| Reports | Monthly summary | Monthly report and quarterly call |
The market
Predictable, instead of billed by the hour
Most small systems are looked after only when something breaks, at an hourly rate.
$175 to $350
per hour
Typical hourly IT consultant, billed only when you call
$100 to $400
per server per month
Typical managed server support from local providers
$99 to $249
per system per month
Encryptia Care, fixed price and a fixed monthly cycle
Market ranges are US figures from provider pricing guides in 2026 (arphost.com and ifeeltech.com, mostly Florida providers). They vary by region and scope.
Clear limits
What Care does not promise
We would rather you know now than find out during an incident.
- Care does not replace backups of your data: we check them and test restores, but the backup itself has to exist
- A response target is not a restoration guarantee, and we say so in writing
- Hardware, drives and licenses are paid by you, we coordinate the replacement
- Systems outside the supported list are accepted after the read-only audit
F.A.Q.
Good to know
Do you need to replace what we already run?
No. Care works with the systems you already have. We start with a read-only audit and only then agree on changes.
How do you connect to our systems?
Only through remote sessions that your administrator approves, and through monitoring that reads status data. You can end any session at any time.
What counts as a system?
One Synology server together with its expansion units, UPS and the backup jobs that run on it. Other kinds of systems can be added after the audit.
What happens if something breaks at night?
Pro engineers respond to critical alerts around the clock with a 1 hour target. On Basic, alerts are collected and handled the next business day.
Can we upgrade from Basic to Pro?
Yes, at any time. The change applies from the next billing period.